Job Description
WHAT YOU WILL BE DOING:
- Install and configure software and hardware
- Monitor system performance and ensure reliability and uptime
- Troubleshoot and resolve issues related to hardware, software, and network
- Perform regular system backups and disaster recovery operations
- Maintain and update system documentation
- Manage user accounts, permissions, and access control
- Implement and maintain security measures to protect systems and data
- Collaborate with other IT staff and stakeholders to develop and implement system improvements and upgrades
- Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
- Escalate cases where necessary to 2nd line support and our external support providers where appropriate.
- Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.
- Manage intricate IT and infrastructure projects.
- Handle customer support and dealing with 1st, 2nd, and 3rd line tickets.
- Managing, monitoring, and maintaining IT infrastructure.
- Stay up-to-date with emerging trends and technologies in system administration
WHAT YOU WILL BE NEEDING:
- A Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Statistics or a related relevant field
- We’d prefer you to have 3 – 4 years programming experience
- Hands on experience with Linux based systems
- Excellent analytical skills
- Knowledge of networking protocols and technologies
- Familiarity with virtualization technologies such as VMware and Hyper-V
- Experience with cloud computing platforms such as AWS and Azure
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Strong analytical and problem-solving skills
- Experience with operating systems such as Windows and Linux
- Knowledge of tools like Jira, Git, and Confluence.
- Passion for contributing to technology knowledge base
- Passion and curiosity for building and creating things
- Demonstrated knowledge of application security
- Great verbal and written communication skills
WHAT YOU WILL BE GETTING:
- Competitive Compensation
- Laptop for work
- Employee Stock Option Plan
- Health Insurance
- Employers pension contribution
- Flexible and remote work culture
- Work with really smart people